Privacy Policy

K-Seva Privacy Policy

K-Seva Private Limited (“K-Seva”, “we”, “us”, “our”) operates the website (“website”). This Privacy Policy applies to:

• Users who visit our website;
• Users who avail services directly through the website; and
• Users who access services via K-Seva service centers.

We serve customers across India and are committed to protecting the sensitive information entrusted to us. This policy explains how we collect, use, and safeguard your personal data, along with your rights regarding that information.

Personally Identifiable Information (PII)

While using our services, we may collect certain personally identifiable information to identify or contact you. This may include:

• Full Name
• Email Address
• Phone Number
• Address (State, City, PIN Code)
• KYC Documents
• Location Data
• Cookies and Usage Data
• Log Data

Information Collection

We collect personal data through multiple channels, including:

• Service applications and requests
• Customer relationship management (CRM) systems
• Website forms
• Offline or assisted services
• APIs and integrations

Use of Information

We use your data for purposes such as:

• Delivering financial, banking, retail, taxation, compliance, and travel-related services
• Providing customer support and responding to queries
• Processing service requests and updates
• Improving our services and user experience
• Monitoring and analyzing usage trends
• Detecting and preventing fraud or technical issues
• Complying with legal and regulatory requirements
• Communicating offers, updates, and new services

Cookie Policy

We utilize cookies and related tracking technologies to enhance your overall browsing experience. Cookies are tiny data files stored on your device when you visit a website. You can choose to disable cookies through your browser settings, though some features may not function properly.

Types of cookies we use:

• Session Cookies (for website functionality)
• Preference Cookies (to remember settings)
• Security Cookies (for protection and authentication)

Log Data

When you browse our website, we may automatically gather certain information, including:

• IP address
• Browser type and version
• Pages visited
• Date and time of visit
• Time spent on pages

This helps us analyze performance and improve services.

Data Retention

We retain personal data for a period of up to 6 months or as required to fulfill service, legal, or regulatory obligations.

We follow applicable Indian laws, including the Information Technology Act, 2000 and related rules, to ensure data protection.

Third-Party Services

We may work with external service providers to help deliver and support our offerings. These providers are granted access to your data only when required and must keep it confidential.

We may also utilize analytics tools, such as Google Analytics, to analyze website activity and enhance our services.

Data Security

We use standard security practices and safeguards to protect your personal information. However, no online system is entirely risk-free, and we cannot ensure complete security at all times.

External Links

Our website may include links to third-party websites. We do not control these sites or their privacy practices, so we encourage you to review their policies before sharing any information.

Linking to our website requires prior written approval. Requests for permission can be sent to our official email address.

Policy Updates

This Privacy Policy may be revised from time to time. Any updates will be published on this page and will take effect immediately after posting.

User Consent

By accessing and using our website or services, you acknowledge and agree to the terms outlined in this Privacy Policy.